What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    30-day money back guarantee

    Asked by jillleighw on October 02, 2014 at 04:19 PM

    I canceled my account before my second payment cycle, within the 30 day period.  This means that I will receive a refund for the originally charged 9.95 correct?




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    JotForm Support

    Answered by david on October 02, 2014 at 04:40 PM


    We do indeed offer a 30-day money back guarantee.  I checked to make sure you are indeed within the trial period and you are.  I went ahead and processed the refund and downgraded your account back to "Free".  You should see the refund reflected in your account in 5-7 business days.

    Let us know if there is any else we can help you with and we will be happy to do so.