What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can I no longer receive the information needed?

    Asked by mjmacmil on October 02, 2014 at 06:31 PM

    I currently have 33 submissions which is 67 less than the 100 allowed in the basic plan. Why can I no longer receive the information needed

    Submissions information
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 03, 2014 at 12:59 AM

    Hello mjmacmil,

    You have exceeded the allowed submission limits. This is the reason your forms are disabled. Only 10 SSL submissions are allowed in Free account and you have already received 20 SSL submissions.

    Haven't you received the warning emails which are sent whenever you reach close to your allowed submission limit?

    I have gone ahead and manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure form URL and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!

     

  • Profile Image

    Answered by mjmacmil on October 03, 2014 at 09:19 AM

    Thank you!

    I was under the impression that I had not "checked" the secure SSL submissions. Pls provide me with the appropriate steps to assure that I have taken care of this accordingly.

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    JotForm Support

    Answered by Welvin on October 03, 2014 at 09:43 AM

    Hi,

    When you embed your form or when you get your form URL into the embed form wizard, please make sure that the secure box is "Uncheck".

    For as long as your form does not start with https://secure or https://www. Non-Secure form should start with http://www or http://form.

    Thank you!