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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms don't open fully on Ipads in Safari

    Asked by williamrush on October 02, 2014 at 06:51 PM

    On our website under the forms tab, we have a long form called INTAKE.  When you click it on an Ipad, the form opens but cannot be scrolled to the bottom to finish and click the submit button .  Can we make a form that works fully on Ipads?

    Page URL:
    Christianheartcounseling.com

    My Forms ipad long form
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    JotForm Support

    Answered by ashwin_d on October 03, 2014 at 02:46 AM

    Hello williamrush,

    Please use the following iFrame embed code in your web page and see if that helps you: 

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotformeu.com/form/41183976608363" frameborder="0" style="width: 100%; height: 3506px; border: none;" scrolling="yes"></iframe>

    You may also like to add "Mobile Responsive" widget in your form which will adjust the width of your form fields without any horizontal scroll.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by williamrush on October 04, 2014 at 10:31 AM

    I replaced the old embed code with the one you suggested.  Its a very long form and with an ipad you are able to scroll down most of the way on the form but the last 7 questions spill over the blue footer on our webpage and cannot be seen.  Other things I can try?

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    Answered by Shadae on October 04, 2014 at 12:28 PM

    Hi williamrush,

    I was able to duplicate the issue that you are experiencing with the form on the iPad.

    To have this issue resolved, the height of the frame would need to be adjusted in the code. Please replace your current code with this.

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotformeu.com/form/41183976608363" frameborder="0" style="width: 100%; height: 3800px; border: none;" scrolling="yes"></iframe>

    If part of the form is still overlapping with the bottom part of your webpage. Increase the height pixel.

    I hope this helps! Please inform us if you need further assistance.