- jdjackson7Asked on October 02, 2014 at 10:39 PM
I would like a form to open when a person first loads the page. This is to offer a discount if they give us their email address. How can I do that?
- JotForm SupportEltonCrisAnswered on October 03, 2014 at 04:47 AM
Here's a guide for that. http://www.jotform.com/help/203-How-to-Auto-popup-a-Lightbox-Form
If you want it to load on the first visit only, here's a workaround: http://www.jotform.com/help/140-Using-Cookies-to-Auto-Open-a-Lightbox-Form-Per-Browser-Session
- jdjackson7Answered on October 14, 2014 at 05:41 PM
Hi, The solution provided for the once per session is not working for me. I have sent several emails without a reply. Can you please help.
- ShadaeAnswered on October 14, 2014 at 07:23 PM
We do apologize for the issue that you are experiencing with the Lightbox, along with not getting any response to your sent emails. May I ask what email you were using to contact us?
Can you send us a link to the page that you have the form currently embedded on so that we can take a look at it to better assist you?
We await your response. Thank you
- jdjackson7Answered on October 15, 2014 at 10:11 AMSee below trail
- KadeJMAnswered on October 15, 2014 at 11:17 AM
Unfortunately, we didn't receive the attachment since your response above is empty.
Looking at your email which was found I can see we a last response was on October 6th and we do apologize about the delayed response since we have been rather busy. We will do our best to help get this problem sorted out for you.
The recommendation that Elton had made per our guide should work to automatically pop it up. If it's not working then most likely there is a conflict of some sort that is probably causing it not to work properly.
Have you changed anything in the code other than what is mentioned in the guide?
Do you already have it embedded on a website if at all? Or are you trying to use the direct link?
If it's embedded then can you please share with us a link to it so we can take a look at it further.