What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are getting spam submissions

    Asked by RedemptionSong on October 03, 2014 at 02:35 AM
    WE HAVE A MAJOR PROBLEM HERE WITH AN ENORMOUS AMOUNT OF FAKE SUBMISSIONS
    FLOODING OUR EMAIL. WE NEED HELP WITH STOPPING THIS AND AN ANSWER OF WHAT
    THE PROBLEM IS. THEY ARE COMING IN FROM UKRAINE AND RUSSIA...PLEASE SEND
    NOTICE OF ACTION TO BE TAKEN. THANKS.
    LINK: https://www.redemsong.org/free-redemsong-pen
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    JotForm Support

    Answered by EltonCris on October 03, 2014 at 02:38 AM

    Hi,

    Our sincere apologies for the inconveniences caused.

    It seems there are no fields required on your form so it is easy to submit multiple submissions. If you're getting multiple spam submissions, you can stop it by adding captcha field to your form. This should help deter bot and spam submissions.

    Captcha field is under Quick Tools.

     

    Hope this helps!

    P.S. Nice site! :)

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 03, 2014 at 02:44 AM

    I have also re-activated your account. You have passed the SSL limits for the month which is 10 for free users. This is probably due to the spam submissions  which I have confirmed so I have taken this into consideration. Your account is now good to go.

    Thanks!