What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Are lost submissions recovered after upgrading?

    Asked by edJewcate on October 03, 2014 at 08:28 AM

    The link to this answer is broken. 

     

    Can you give us the answer to JotaCe's question?

    submissions account limits increase submissions account upgrade
  • Profile Image

    Answered by Ben on October 03, 2014 at 09:14 AM

    Hi,

    In order to be easy to track what the actual question was, I have copied it here:

    Suppose that I have exceeded my allocated quota of submissions for a biven month on day 15th of that month. I will not receive more submissions until I upgrade my account. But if I upgrade on 18th of that month, will I receive the "lost" submissions from 15th to 18th, or are they totally lost?

    Now what happens after you reach your quota is that your jotforms are locked down and no submission can be done on them. So there are no lost submissions to begin with.

    Anyone that comes to the jotform will get a message that the allocated quota is exceeded and that they should contact the owner of the jotform.

    You can see more on the jotform errors here: Understanding Different Form Errors

    Now before this happens however you are notified that you are near your account limit, which you can always increase through various options found on Account -> Get More ( http://www.jotform.com/myaccount/getMore )

    Or access it from the quick menu instead:

    So if you get an email that you are close to limit, you can use these methods to get a few extra submissions while you upgrade to your new plan (which is instant after payment).

    If you have any further questions feel free to ask.

    Best Regards,
    Ben