What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I would like to know if your forms support Suntrust bank merchant account.

    Asked by Monroe Johnson on September 14, 2011 at 02:59 PM



    I need to create a form using like the one shown at this web address:




    My client has a merchant account with Suntrust bank, will their merchant account would with your forms payment options.

    Please contact me as soon as possible so I can invoice my client for a paid subscription to your services.


    Best regards,


    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on September 14, 2011 at 09:57 PM

    Hi Monroe,

    Unfortunately as of the moment JotForm does not have a direct integration
    with Suntrust.  The following payment gateways are what we have currently
    available that can be used in the forms:

     PayPal (a.k.a. PayPal Standard)
     PayPal Payments Pro
     Google Checkout 


    You may want to ask Suntrust if their merchant accounts can be used with
    WorldPay or Authorize.net as these are 2 of the widely used payment gateways
    that supports different merchant accounts.

    Hope this helps, let us know if you have clarifications.

    Best Regards,

  • Profile Image

    Answered by Monroe Johnson on September 19, 2011 at 12:03 PM

    I didn't know that my phone and email address would be visable to everyone.

    Is there a way you can delete the messages from the forum?


    Btw: Suntrust said their gateway is a First Data Globle Gateway.



  • Profile Image

    Answered by allanftd on September 19, 2011 at 01:09 PM

    Hi Monroe,

    We went ahead and deleted your contact information. Sorry but at this time we cannot accommodate your preferred payment gateway.