Incorrect info shown on the downloaded PDF

  • impcanada
    Asked on October 3, 2014 at 12:21 PM

    Hello, 
    I needed to save a copy of a submission and when I tried to download the file as a .pdf it had the wrong person's details. Same thing when I tried to e-mail it. 

    I have included a screen shot of the information I require as well. 
    I have also attached as well as  the information that  I am getting 

    Jotform Thread 438267 Screenshot
  • Elton Support Team Lead
    Replied on October 3, 2014 at 1:07 PM

    Hi,

    Sorry but we can only see 1 screenshot attached on your post. We'd appreciate if you could attach the other screenshot using this method. https://www.jotform.com/answers/277033

    Anyway, I tried it with one of the latest submission submitted to your form (form ID: 42164497921965) and I get the PDF with accurate information. It's the same on your first screenshot.

    Incorrect info shown on the downloaded PDF Image 1 Screenshot 20

    Can you please ensure that you are on the correct form? You have identical forms and form names so I have suspicion that you might be viewing the other form.

    May I also suggest you to please clear your browser's cache and try it again. Maybe it was also a caching issue. I have also cleared your form cache from our side, just in case. 

    If the problem is still occurring, please let us know. Thank you!