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    My client is receiving two e-mails per submission

    Asked by wvr559 on October 03, 2014 at 02:49 PM

    Is there anything I'm doing wrong? 

    E-mails
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    JotForm Support

    Answered by david on October 03, 2014 at 03:02 PM

    Hi,

    I checked your most recent form:

    http://www.jotform.com/42365067778163

    And I was unable to find anything that would cause 2 notifications to be sent.  There is only one notification set up and a single email address in the recipient line. 

    I checked our mail logs for the address associated with the notification and it appears our system is only sending one email per submission:

    I am unsure why your client may be receiving two emails per submission, are they both from "noreply@jotform.com"?  I cannot find anything that would be causing this behavior.