What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My client is receiving two e-mails per submission

    Asked by wvr559 on October 03, 2014 at 02:49 PM

    Is there anything I'm doing wrong? 

  • Profile Image
    JotForm Support

    Answered by david on October 03, 2014 at 03:02 PM


    I checked your most recent form:


    And I was unable to find anything that would cause 2 notifications to be sent.  There is only one notification set up and a single email address in the recipient line. 

    I checked our mail logs for the address associated with the notification and it appears our system is only sending one email per submission:

    I am unsure why your client may be receiving two emails per submission, are they both from "noreply@jotform.com"?  I cannot find anything that would be causing this behavior.