What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pre-populating my jotform: Can jotforms field be pre-populated for returning customers?

    Asked by MATTHEW FOX on October 03, 2014 at 03:41 PM
    For returning customers can someinformation already be pre-populated?
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    JotForm Support

    Answered by david on October 03, 2014 at 04:40 PM


    Unfortunately this is not possible.  There is no way to retrieve a specific users form data and use that to prepopulate some of the information on your jotform.  Since  we have no way of identifying the user currently using the form beyond session data, there is no way to apply saved data to the form.

    You allow for users to save a form and continue filling it out or editing it later:


    But that is about the limits of prepopulation for return users.

    Let us know if you have any further questions and we will be happy to help.