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    JotForm embedded as javascript form:Widgets are missing on jotform so complete jotform is not displayed in some browsers

    Asked by LoneStarPark on October 03, 2014 at 04:50 PM

    We just published our form and it looks fine in Firefox and IE, but Chrome only displays the first few questions. Clearing the browser's cache doesn't help, and I tried iframe embedding instead, but found that doesn't display in any of the three browsers.

    Page URL:
    lonestarpark.com/Jobs/EmploymentApplication/

    Screenshot
    Issues with Chrome Chrome not loading Chrome jotform on Chrome jotform not loading
  • Profile Image

    Answered by Ben on October 03, 2014 at 05:40 PM

    Hi,

    I took a look at your jotform and you are right, I see much more fields on Firefox than on Google Chrome. For some reason it does not seem to have the other widgets attached to it.

    Firefox screenshot:

    Chrome screenshot:

    Now since I was not able to see any issues with it through the console I will need to make a few more inspections of your jotform and if needed will contact our developers to take a look at it as well.

    I will keep you updated through this thread shortly on what I find.

    Best Regards,
    Ben

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    Answered by Ben on October 03, 2014 at 05:52 PM

    Hi,

    OK I took a further look into it and Opera browser is not allowing your jotform to be displayed properly neither, actually only FireFox and Maxthon seem to be displaying it properly, but all of them display the jotform properly if I go directly to it.

    I understand that you had issues when embedding it as iFrame, but I would appreciate if you can integrate it into your website using this iframe code:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//www.jotformpro.com/form/42476761624965" frameborder="0" style="width:100%; height:670px; border:none;" scrolling="no"></iframe>

    Do let us know once you do that and we will take a look at it and see if there are any issues and what should be done to fix them.

    Based on what I see the issue is not on our side, but most likely caused by a conflict in javascript when embedded into your site.

    Best Regards,
    Ben

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    Answered by LoneStarPark on October 04, 2014 at 05:05 PM

    With that iframe, the form is cut off in Chrome, Firefox, and IE, all at about the same place. Below is a screenshot from FF.

    If it helps, we are using a CMS (Ektron).

  • Profile Image
    JotForm Support

    Answered by jonathan on October 04, 2014 at 11:09 PM

    Hi,

    Please try increasing the height value of the iframe code to 1470px

    Try this

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//www.jotformpro.com/form/42476761624965" frameborder="0" style="width:100%; height: 1470px; border:none;" scrolling="no"></iframe>

     

    It was a sufficient height when I checked using the browser inspector

     

    Hope it works. Please inform us if issue persist.

    Thanks.

     

     

  • Profile Image

    Answered by LoneStarPark on October 07, 2014 at 10:35 AM

    Had to adjust the height a little more for IE, but it looks like that's the solution. Thank you for the help.

  • Profile Image

    Answered by Ben on October 07, 2014 at 11:50 AM

    Hi,

    You are welcome. We are glad that you were able to get it to show properly on your site.

    Do let us know if you have any further questions.

    Best Regards,
    Ben