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  • Profile Image

    Some fields are not showing up properly

    Asked by TortolaExpress on October 03, 2014 at 05:40 PM

    I have the following form:

    http://form.jotformpro.com/jsform/42644367979977

    I have made it so taht multiple fields should show based on the Claim Type I have selected.  However, not all the fields show up.  For EG, when the RMA claim type is filled, I can't see the fields 

    ITEM VALUE

    FREIGHT & FUEL

    DUTIES

    FACE

    TOTAL REFUND

     

    The conditions all look properly entered to me...

    multiple fields selected
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 03, 2014 at 07:00 PM

    I see you have created several conditions that involves RMA, you have put some to hide the values, while others to be shown. In order to help you, can you please describe the exact results for all fields that should be shown (or hidden) when RMA claim type is choosen?

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    Answered by TortolaExpress on October 03, 2014 at 07:13 PM

    I thought it was working but it is not.

     

    Let's take the DAMAGE type as an example.

     

    First I want a number of fields to show up if DAMAGE is selected. 

    POD DATE

    PACKAGE INVOICE

    IMAGE 1,2,3

    Reimbursements

    Reorder

    Reimbursements options

    Item value

    Freight & Fuel

    Duties

    FACE

    TOTAL REFUND

    SUBMIT BUTTON

     

    Then, If the claim type is DAMAGE AND the POD Date is older than 30 days I want to display message "Damage claims are not valid if POD date is over 30 days old"

     

    Then, If the claim type is DAMAGE AND REORDER is equal to "we are reordering for the customer", then hide the ITEM VALUE

     

    But as it stands, nothing shows up when you select DAMAGE.

     

     

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    JotForm Support

    Answered by Welvin on October 03, 2014 at 11:47 PM

    Hi,

    Please kindly check this form: http://www.jotformpro.com/form/42759440821962. Conditional logic is applied to the Damage option only. 

    Let us know if you want to apply the conditional logic for RMA. And please let us know what fields needs to be shown only when this option is selected.

    Thank you!

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    Answered by TortolaExpress on October 06, 2014 at 05:08 PM

    I have an excel file that shows what files need to be shown depending on which claim type is selected.  How do I send it to you?

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    JotForm Support

    Answered by Welvin on October 06, 2014 at 05:37 PM

    Hi,

    You can send it to support@jotform.com as an attachment. Or, you can just please clone my form back by following this guide: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL. If you check the conditional logic settings, you'll be able to see this:

    You can repeat the same conditional logic to the other fields. But make sure there are NO duplicate ones. 

    If you need to show fields based on a two different options from the same field, you would need to add it as "If Any". For example:

    Let us know if you need any further assistance.

    Thank you!

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    Answered by TortolaExpress on October 06, 2014 at 05:57 PM

    The problem is that I need to have duplicate fields and some conditions that are ALL conditions.

    I need the POD DATE field to show up for both DAMAGE and RMA claims.

    However in a DAMAGE Claim, the POD date needs to be within 30 days of today, while in an RMA Claim the POD date can be within 1 year of today. so I need a further condition to determine whhat message is going to be displayed and when to restrict the submit button.

     

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    JotForm Support

    Answered by Kiran on October 06, 2014 at 06:46 PM

    I'm working on it. Please allow me some time to work on this and get back to you.

    Thank you for your patience.

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    JotForm Support

    Answered by Kiran on October 06, 2014 at 08:41 PM

    Please check the form http://www.jotformpro.com/form/42787103588969 and see if it works for you. Since we have fields duplicated on various conditions, show multiple feature doesn't work. However, the fields can be displayed individually. You may clone the form to your account and make necessary changes as required.

    Please get back to us if you need any further assistance. We will be happy to help.

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    Answered by TortolaExpress on October 07, 2014 at 11:12 AM

    I do very much appreciate the effort, the form is much more complicated than that.  i sent an email with all the conditions.

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    JotForm Support

    Answered by Welvin on October 07, 2014 at 12:38 PM

    We have received the file. Indeed, it's a bit complicated. We'll check it and get back to you. 

    Thank you!

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    Answered by TortolaExpress on October 07, 2014 at 11:25 PM

    I have fixed the issue.  Strange how I have posted this reply a few times and don;t see it.  will try a last time.

    The Show multiple made things break, Kiran was right.  Instead i use one condition and selected SHOW multiple times.  Seems like a bug for the SHOW MULTIPLE

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    JotForm Support

    Answered by EltonCris on October 08, 2014 at 05:24 AM

    @TortolaExpress

    Glad to hear you were able to sort this out.

    You can also use this workaround to show multiple fields all at once using form collapse. This might help somehow http://www.jotform.com/help/297-Show-or-Hide-multiple-fields-at-once-using-form-collapse-tool

    Thanks!