What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HELP, please!

    Asked by impact100baldwincounty on September 14, 2011 at 04:56 PM

    I have sent out a survey that works as intended for me and on the preview. But I am getting feedback from my recipients that there is a flaw in the question logic.

    If they reply "Yes" to "Did you apply for a grant", they should skip to "Did you attend the grant workshop". That is not happening - they are taken to the next page - "did you submit a letter of Intent" which is wrong.

    Can you please tell me what I have done wrong?

    Thanks.

    Page URL:
    http://form.jotform.com/form/12505917186

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 14, 2011 at 05:23 PM

    Hi Susie,

    After running multiple tests on your form and checking the rules in its conditions, I have come to the conclusion that there is nothing wrong with the form. May I know if you're using the form as standalone or if you have it embedded somewhere?

    It might be possible that your form is affected by a known issue that is causing delays in updating the changes made to a form. Please try changing your form URLs from form to www so that the URL becomes, for example: http://www.jotform.com/form/12505917186

    Have your users test this link and then ask them if it makes any difference at all.

    We'll be looking forward to your updates. Thank you very much!


    Neil