HELP, please!

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    Asked on September 14, 2011 at 04:56 PM

    I have sent out a survey that works as intended for me and on the preview. But I am getting feedback from my recipients that there is a flaw in the question logic.

    If they reply "Yes" to "Did you apply for a grant", they should skip to "Did you attend the grant workshop". That is not happening - they are taken to the next page - "did you submit a letter of Intent" which is wrong.

    Can you please tell me what I have done wrong?


  • Profile Image
    Answered on September 14, 2011 at 05:23 PM

    Hi Susie,

    After running multiple tests on your form and checking the rules in its conditions, I have come to the conclusion that there is nothing wrong with the form. May I know if you're using the form as standalone or if you have it embedded somewhere?

    It might be possible that your form is affected by a known issue that is causing delays in updating the changes made to a form. Please try changing your form URLs from form to www so that the URL becomes, for example:

    Have your users test this link and then ask them if it makes any difference at all.

    We'll be looking forward to your updates. Thank you very much!