What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Another "emails stopped coming to my inbox" HELP! BOUNCE LIST!

    Asked by RaleighRestorations on October 03, 2014 at 06:55 PM

    I've read before and it seems there is nothing I can do!  My email provider is YAHOO and I haven't been getting my forms for about 1.5 weeks now.  Is it also possible once off the bounce list to push the emails through that I didn't receive?

    Thanks,

    Emails bounce list bounce inbox
  • Profile Image
    JotForm Support

    Answered by Welvin on October 03, 2014 at 10:39 PM

    Hi,

    Your email address is not listed into our bounce list and checking our logs, I can't find any issues either. Form emails were successfully delivered to your Yahoo email address.

    Here's how you can check your email history: https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Checking your form settings, you have your email address as the default sender email. I would suggest using noreply@jotform.com instead:

    Please try that and let us know for the results.

    Thank you!