What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Edit submission: The PDF uploaded to dropbox does not display the edited data.

    Asked by db0318 on October 04, 2014 at 12:19 AM
    Has this issue been resolved?  When edits are made on my form, emails are routed properly and new complete submissions are sent. A new pdf is also saved in the proper folder with the new time, BUT it is an identical submission as the original.  No new edits are archived.  Help!
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    JotForm Support

    Answered by EltonCris on October 04, 2014 at 02:41 AM

    Hi,

    I was able to reproduce the problem. Please let me know if this is the same problem you have encountered.

    1. I've submitted the form, and edited the submissions 2 times using the edit link. You see on the screen below, the main submission and the two edit submissions which was submitted just fine.

    2. However, checking all the submissions PDF file on these 3 submissions, they all have the same data. There were no changes on the PDF infact on the edit submissions, I have changed almost all the field values to different ones.

    Kindly confirm if this is the problem you have encountered so we can update our developers about this. Thank you!

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    JotForm Support

    Answered by EltonCris on October 04, 2014 at 02:49 AM

    Nevermind, I have confirmed it by testing on a new form. I have now raised this to our developers for a resolution. You will be informed here once this is resolved.

    Thank you!

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    Answered by db0318 on October 04, 2014 at 12:54 PM

    Thank you so much for your efforts here.  I look forward to hearing from you!

     

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    JotForm Support

    Answered by jonathan on October 04, 2014 at 08:45 PM

    Hi,

    We will let you know via this thread as soon as status updates are available.

    Thanks.

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    JotForm Support

    Answered by alp_deniz on October 28, 2014 at 04:18 AM

    Hello,

    The problem has been identified and fixed. This was caused by an artifact from our improvement cycle. Please accept my apologies for any inconvenience.

    Kind regards

    Alp