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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The submission email displays one of the question as undefined.

    Asked by winksmithjr on October 05, 2014 at 12:23 AM
    Perfect now they Are coming through but the comment box contents are coming through saying "undefined" whatever is written inside the box is not showing.
    Wink
    Mobile
    undefined email undefined
  • Profile Image
    JotForm Support

    Answered by jonathan on October 05, 2014 at 12:38 AM

    Hi,

    I was able to see the caused of issue in your jotform http://www.jotform.com/form/1481556697

    It was because the Notifier email was probably broken/corrupted due to multiple revisions

     

    You can easily fix this by adding a new Notification Email.

    Use the Add New Email button in the Email Alerts to add a new Notifier

     

     

     

    Kindly inform us if issue persist.

    Thanks.

     

  • Profile Image

    Answered by winksmithjr on October 05, 2014 at 02:51 AM
    That fixed it thank you so much you are the best!
    Wink
    Mobile
    www.WinkASL.com
    ...
  • Profile Image

    Answered by Ben on October 05, 2014 at 06:30 AM

    Hi,

    In the name of my colleague you are welcome, we are glad to hear that your issue is successfully resolved.

    Do let us know if you have any further questions and we will be happy to help.

    Best Regards,
    Ben