The submission email displays one of the question as undefined.

  • winksmithjr
    Asked on October 5, 2014 at 12:23 AM
    Perfect now they Are coming through but the comment box contents are coming through saying "undefined" whatever is written inside the box is not showing.
    Wink
    Mobile
  • jonathan
    Replied on October 5, 2014 at 12:38 AM

    Hi,

    I was able to see the caused of issue in your jotform http://www.jotform.com/form/1481556697

    It was because the Notifier email was probably broken/corrupted due to multiple revisions

    The submission email displays one of the question as undefined Screenshot 30

     

    You can easily fix this by adding a new Notification Email.

    Use the Add New Email button in the Email Alerts to add a new Notifier

    The submission email displays one of the question as undefined Screenshot 41

     

     

     

    Kindly inform us if issue persist.

    Thanks.

     

  • winksmithjr
    Replied on October 5, 2014 at 2:51 AM
    That fixed it thank you so much you are the best!
    Wink
    Mobile
    www.WinkASL.com
    ...
  • Ben
    Replied on October 5, 2014 at 6:30 AM

    Hi,

    In the name of my colleague you are welcome, we are glad to hear that your issue is successfully resolved.

    Do let us know if you have any further questions and we will be happy to help.

    Best Regards,
    Ben