Configurable List Widget: Not Displaying on iOS Devices

  • rdogil
    Answered on September 22, 2022 10:54 AM

    Drop downs are no longer appearing in 2 of our forms when filling out the form on mobile.

    Different versions of this form work as they should.

    Nothing was changed on this form.

    The drop downs dont even appear in view.

    See attached screenshot

    two forms are below

  • Kris JotForm Support
    Answered on September 22, 2022 11:21 AM

    Hello Ryan,

    Thanks for reaching out Jotform. We’re sorry if you’re having trouble with this on your form. I’ll do my job to help you.

    May I know how many users are affected and what devices are they using when they encounter this issue? Using a computer, both forms work great on my end when I clicked the URLs that you provided. All fields especially the dropdowns are showing.

    I was able to replicate the issue on my android phone, I gave some time for the form to load but it seems that the Dropdown Elements are not showing. I also cleared the cache of your forms but still having the same issue.

    After we confirmed that this is happening on an Apple device as well, we will need to escalate this to our Developers' team for further checking.

    We can move forward as soon as we receive a response from you.

  • rdogil
    Answered on September 22, 2022 11:25 AM

    Great thank you Kris!

    Yes we were having this issue on Android and Apple cell phones.

    Computers it is working fine.

    As of right now 20 form users have experienced this issue.

    This form is used to order all of our tools for our job sites. Not being able to order tools on 20 job sites can turn into a big problem for us.

    thank you for your quick response

  • Michael JotForm Support
    Answered on September 22, 2022 12:16 PM

    Hi Ryan,

    Thanks for following up and letting us know about the Apple issue as well. It seems like the issue has already been resolved on Android devices as I was just able to load both forms properly. Take a look below:

    1663862723 632c87c3ce32a Screen Shot 202 Screenshot 0

    1663862743 632c87d765103 Screen Shot 202 Screenshot 1

    I am still seeing the issue on Apple devices though, so I'm going to escalate this up to our Development team. Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

  • rdogil
    Answered on September 22, 2022 01:04 PM

    Thank you Michael,

    It appears these issues are occurring on all the configurable list jot forms we have.

  • Lesther JotForm Support
    Answered on September 22, 2022 01:31 PM

    Hello Ryan,

    Thanks for getting back to us. I understand that this issue has been affecting all forms with the configurable list. We'll let our Developer team know about this and once we receive an update from them, we'll let you know immediately.

    Let us know if you have any other questions.

  • Lorenz JotForm Support
    Answered on September 23, 2022 04:55 AM

    Hello Ryan,

    Thank you so much for waiting. We have received an update that the issue is now resolved. I tested one of your forms using an IOS device and the Configurable list widget is now showing.

    1663923291 632d745b95bc8 778 Screenshot 0

    Please check on your end to confirm.

    Let us know if there's anything else we can help you with.

  • rdogil
    Answered on September 26, 2022 03:30 PM

    Can you please look into this again?

    We have more forms with the same configurable app that are not working still as of today.

  • rdogil
    Answered on September 26, 2022 03:34 PM
  • Jovanne JotForm Support
    Answered on September 26, 2022 04:35 PM

    Hello rdogil,

    I have checked all the forms in mobile view and it seems that the widget is now working properly. Here are the results when viewed on iOS devices:

    Demo Form

    1664224202 63320bca414a3  Screenshot 0

    Abatement Form

    1664224251 63320bfb77506  Screenshot 1

    Concrete Form

    1664224303 63320c2ff0bd0  Screenshot 2

    Final Cleaning Form

    1664224368 63320c704a533  Screenshot 3

    Tile Form

    1664224415 63320c9f6948a  Screenshot 4

    Spray Form

    1664224462 63320cceb410c  Screenshot 5

    Let us know if you need further assistance.