When I got the test form through in my Inbox, a lot of the info wasn’t there like phone and email address.

  • Arion444
    Asked on October 6, 2014 at 7:12 AM
    there...like phone and email address.
  • Jan
    Replied on October 6, 2014 at 9:07 AM

    Hi Arion444,

    I verified your issue by cloning your form. I found out that on your Email Alerts Notification, it does not match the field name. Please check the screenshot below.

    When I got the test form through in my Inbox, a lot of the info wasn’t there like phone and email address Screenshot 30

     

    To resolve your issue, please try deleting this notification and creating a new one. Here is a guide on Setting up Email Notifications in case you need it. It should show you all the default fields from the form that you will received in your email.

    When I got the test form through in my Inbox, a lot of the info wasn’t there like phone and email address Screenshot 41

     

    Hope this helps. Let us know if you still have questions.

  • Arion444
    Replied on October 7, 2014 at 5:29 AM

    This is still not working correctly!! I followed the steps for Email Form Notifications, and the test email I get still has these fields only:

    I'm getting frustrated...what must I do?

         
     
    Question Answer
    Name Dan Brown
    Title  
    Company  
    E-mail  
    Event Location?  
    Existing Customer?

    No

  • Arion444
    Replied on October 7, 2014 at 5:34 AM

    This was my test email to verify the Senders Address

     


    Question Answer
    Confirm {confirm}
    Name {name}
    E-mail {email39}
    Phone Number {phoneNumber}
    Payment Type - Check one {paymentType}
    Do you want to receive our newsletter? {doYou}

  • Arion444
    Replied on October 7, 2014 at 5:45 AM

    Okay, I think I got it figured out. Please clone and check and tell me if there's anything else I need to do.

    Thanks,
    Isaac

  • Jan
    Replied on October 7, 2014 at 7:17 AM

    Hi Arion444,

    We're glad that you were able to fix it. I checked your form and it shows the notifications correctly. Let us know if you're still having issues.

    Thanks,

    Jan

  • Arion444
    Replied on October 7, 2014 at 9:11 AM
    I did open a new ticket. Not been answered yet. Has to do with editing text color and other changes for fixed fields. Some of the text is illegible on my Web page. .
    Sent from Samsung Mobile
    ...
  • Ben
    Replied on October 7, 2014 at 10:47 AM

    Hi Isaac,

    Please take a look at the other thread ( http://www.jotform.com/answers/439548 ) I have replied to you there in regards to your CSS issue.

    Hopefully it will help you, but do let us know about it in that thread :)

    Best Regards,
    Ben