What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms suddenly asking users to create an account? It's keeping people from using the form

    Asked by April Bishop on October 06, 2014 at 09:48 AM

    I use Jot form for registration and my evaluation purposes.  Suddenly my users are required to create a user account.  Something they have never had to do before. 

    Page URL:

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    JotForm Support

    Answered by Jan on October 06, 2014 at 10:45 AM

    Hi April Bishop,

    Did you create this thread? (http://www.jotform.com/answers/439128-Why-are-my-users-required-to-create-a-user-account#1)

    I checked your web page URL and I found out that the URL to redirect to the form is incorrect.

    The URL should be http://www.jotformpro.com/form/42735906961968


    If you want to know where to get that, go to Form Editor. You should see be able to see "Preview button" click it. Then a window will pop up showing the form URL.

    Hope you find this useful. Thank you.