I am not able to update my payment

  • nandinirajamani
    Answered on September 23, 2022 05:39 AM


    This is to kindly inform that I am not able to update my payment.

    The credit card details are correct to the best of my knowledge.

    Request you to please look after the issue and do the needful at the earliest please.


    Srikanth Varma


  • Christy JotForm Support
    Answered on September 23, 2022 05:56 AM

    Hello Srikanth,

    Thank you for reaching out to Jotform Support. I am sorry that this is happening. Rest assured, I'm here to help. Currently, there is a failed payment attempt from the card ending in 3105. Is this the correct card that is supposed to be on file? Have you checked if there is a sufficient fund to cover the cost of your plan renewal?

    Since you've mentioned that you're not able to update your payment, have you followed the steps in this guide? If so but you're getting an error, can you send me the screenshot so I can check further? We have a guide here explaining how to do that.

    Once we hear back from you, we'll be able to help you out with this.