- sharpieAsked on October 06, 2014 at 05:47 PM
Had the form working but for some reason it isn't anymore?
First image section should have 4 choices but only 2 showing, second one has around 14 choices but again only 2 showing.
Reset all links seemed to wrok for 5 mins, emailed it to a client and back to how it was.
- sharpieAnswered on October 06, 2014 at 05:57 PM
Update, seems to be working intermittently - could this be a volume of traffic thing? Annoyingly the client I'm trying to get it to currently is not very internet savy, page refresh and so forth = heardwork. lol
- JotForm SupportBDAVIDAnswered on October 06, 2014 at 06:30 PM
- sharpieAnswered on October 07, 2014 at 06:55 AM
Sadly even yor clone didn't work on our browser it appears exactly the same as my original - 2 images at the top and 2 below. Makes no sense.
If I refresh page umpteen times, 1 in 6 will show full form?
- JotForm Supportashwin_dAnswered on October 07, 2014 at 09:50 AM
With which browser you are having this issue with?
I did test your form in multiple browser but in chrome I am able to replicate the issue you are having. It is just displaying two images (i.e 1 row) only. Please check the screenshot below:
I refreshed it multiple times but widget never displayed in full length. Let me report it to our back end team. We will get back to you as soon as we have any update form them.
I am not sure but, it seems there were some updates in "Image Picker" widget recently. I would suggest you to please hide the existing image picker widget and add a new one (deleting will also delete the associated submission data). Do check it once and get back to us if the issue persists.
- sharpieAnswered on October 07, 2014 at 10:05 AM
Yes - its chrome have to repeatedly refresh to get it to work. I'm not convinced recreating the form will work, I've updated and resaved the one several times, until whatever has changed in the plugin is fixed. This was all working so well for us too stopped all sorts of confusions with our clients.
- CharlieAnswered on October 07, 2014 at 10:14 AM
I've cloned your form and I see that the URLs of the images in the "Image Picker" is separated by commas at first. I edited it by separating them by new line, please see the set up wizard.
This is the cloned form I edited, Cloned Form. Please take note that the first set of images are the only ones I edited.
Here's a screenshot of the 4 option image selection.
Also, after editing and saving the form, re-embed the source code or direct link to your website or the platform you are using to avoid any further problems and for the changes to be implemented properly.
Let us know if this helps you.
- sharpieAnswered on October 07, 2014 at 10:35 AM
No - sorry even your clone with the new lines, rather than the specified commas as given in image picker instructions, doesn't show all the images, 2 first time, 3 the second.
Again in chrome, there is clearly an issue with the plugin and chrome. :(
- ShadaeAnswered on October 07, 2014 at 12:22 PM
I do apologize that the issue still persist.
As suggested by my colleague ashwin_d, you may want to reload the widget itself into your form. You would not have to recreate the entire form. He was suggesting that you hide the current widget and then add an additional one (Which would have any updates made to the app). Once you have done that, check the form once again to see if you are still experiencing the issue.
We have reported the issue that you are experiencing to our devs team and the issue will be looked into. We are however asking if you can try this step while the issue is being looked into, to see if it will resolve the issue, as well as it would give us more insight on the issue.
- sharpieAnswered on October 09, 2014 at 07:47 AM
I've been advised by the support department that it could be a jquery fault on my website/theme - I'm trying to see if this is the case.
I will advise if I resolve any if it within the website.
- JotForm Supportashwin_dAnswered on October 09, 2014 at 09:07 AM
Please take a look at the following cloned form where I have removed the existing "Image Picker" widget and add it again: http://form.jotformpro.com/form/42813618407960?
This seems to be working fine.
- sharpieAnswered on October 09, 2014 at 09:34 AM
That seems to have fixed it very much appreciated. my jquery effort achieved nothing.
- ShadaeAnswered on October 09, 2014 at 10:21 AM
On behalf of my colleague, you are most welcome. We are happy that the issue has been resolved.
Please feel free to create a new thread if you have any other inquiries.