It takes up-to 60 seconds for my forms to appear on my website - server problems?

  • Profile Image
    Stinebemo
    Asked on October 07, 2014 at 03:36 AM

    Dear Jotform

    Happy to use your form-service.

    But yesterday and today it takes up to 60 sec for my forms to appear on our website!

    ex.: http://www.relevans.dk/pres-citronen

     

    Is there a problem with your server or is there anything I can do?

     

    Sincerely

    //Stine

  • Profile Image
    TitusN
    Answered on October 07, 2014 at 05:50 AM

    Hello Stine, 

    Yes - there are some delays we are experiencing in loading forms - an issue our developers are aware of, and are working to resolve as soon as possible. 

    We will notify you once the issue has been resolved - and appreciate your patience. 

    Kindly accept our sincere apology. 

  • Profile Image
    EltonCris
    Answered on October 07, 2014 at 09:29 AM

    Hi Stine,

    This should be fixed by now. I can see that your form loads fine on your site now. Would you mind confirming this on your end? If you continue to encounter the problem, let us know here.

    Thanks

  • Profile Image
    Stinebemo
    Answered on October 08, 2014 at 03:51 AM
    Hi EltonCris
    Thank you
    it is up and running as normal.
    //Stine
    Fra: JotForm Support Forum @jotform.com>
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    Emne: Re: It takes up-to 60 seconds for my forms to appear on my website - server problems?
    A new response has been received:
    [JotForm]
    Answered by EltonCris
    Hi Stine,
    This should be fixed by now. I can see that your form loads fine on your site now. Would you mind confirming this on your end? If you continue to encounter the problem, let us know here.
    [https://shots.jotform.com/elton/2014-10-07-21-29-05.png]
    Thanks
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  • Profile Image
    EltonCris
    Answered on October 08, 2014 at 03:52 AM

    We are happy to hear it.

    Thanks for letting us know.

    Regards!