What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    form not going through after hitting submit

    Asked by inspireworks on October 07, 2014 at 09:08 AM

    Hi I have been getting phone calls over the past few days (about 5-10) where customers are stating that they are entering all the information necessary for my form (after school) but then when hitting submit which would normally bring them to the thank you page or paypal to finalize everything it just stays on my website with the submit button saying "please wait"


    Can you please look into this and figure out why this is happening to certain people.

  • Profile Image
    JotForm Support

    Answered by Welvin on October 07, 2014 at 10:41 AM


    This problem usually happens when the form is embedded using our default javascript method. Then a conflict between the embed codes and your website script is preventing the form validations from working, including to when you submit the form.

    You can fix this by re-embedding your form using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. iFrame codes shouldn't create a conflict to any page.

    Thank you!

  • Profile Image

    Answered by inspireworks on October 07, 2014 at 10:54 AM

    the form is already embedded using iframe.  I am still getting customers that are having the problem.

  • Profile Image
    JotForm Support

    Answered by Welvin on October 07, 2014 at 12:03 PM

    Would you mind sharing the webpage URL? We would like to check it.

    Thank you!

  • Profile Image

    Answered by Shadae on October 07, 2014 at 05:40 PM

    Hi inspireworks,

    Thank you for that information. It does not appear to being any embedding issues on your form.

    I would recommend trying to clear your form cache. That should resolve the issue that you are experiencing.

    How to Clear Your Form Cache

    I hope this helps! Please inform us if you need additional assistance.