upon password reset I am getting an error 116.

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    Curt Bowen
    Asked on September 15, 2011 at 10:57 AM
    upon password reset I am getting an error 116. Now I cannot log in at all...

    This is a re-post of a comment on

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    NeilVicente
    Answered on September 15, 2011 at 11:03 AM

    Hi Curt,

    I have responded to your query on the other thread you opened. Let us know if you did not receive the password reset email or if you're still having problems initiating a password reset.

    We'd appreciate your feedback. Thank you.


    Neil

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    allanftd
    Answered on September 15, 2011 at 11:05 AM

    Hi Curt,

    We apologize for the inconvenience. We have sent you instructions on how to reset your password. Please check your inbox and let us know if it works for you this time or not.

    Please let us know if you need further assistance.

    JOTFORM SUPPORT

     

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    Thiago
    Answered on August 03, 2012 at 01:44 PM

    Hi all, the JotForm!

    I'm also experiencing this problem. I've received several times the confirmation email to reset password, but when access the main page this appears error, I type the new password and confirm and soon I'll reset it appears again. Please help me!

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    jeanettebmz
    Answered on August 03, 2012 at 02:26 PM

    @Thiago

    Are you getting the same error number?

    If that is the case, it is most likely related to a down time in our servers. Please allow 30 minutes and send to yourself a password reset . Clear your browser cache as well before to log back in

     

    Jeanette