What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I remove the payment option after the 10 free payment to retrun back to my free account

    Asked by pelota24 on September 15, 2011 at 11:46 AM

    I have been using jotform for a while as a free account. However, I update one of my forms to accept paypal paymnet and have already reach the limit of payments I'm allow to received under the free account. Since then i have remove this option from the form but all my forms are still disable. How can I get back my forms under the free account service. thnaks

    Page URL:
    www.hamiltonfootball.com

  • Profile Image

    Answered by allanftd on September 15, 2011 at 11:59 AM

    Hi pelota24,

    You either have to wait for the following month for the submissions counter to be reset back to zero or upgrade to a Premium account. 

    Please let us know if you need further assistance. Thank you and enjoy using JotForm!

    JOTFORM SUPPORT