What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You must be looking for the option described on this user guide
This guide describes the capability to allow the form respondent to still go back to the submitted form and allow them to modify/change/update the previous answers/submission data.
Perhaps it was the JotForm Field Prepopulator Apps
Check it here http://apps.jotform.com/app/field_prepopulator
This app will allow you to pre-fill the jotform with exsting entries/data to even before the live users uses the form.
Please tell if this is not what you meant.
Last important option.Customers will fill in their information in text boxes. I want to explain what to put in the boxes, is it possible to have a question mark above the box and customer puts their cursor over question mark and an explanation of what goes in text box appears?Thank you
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I created another thread for your other issue. We will respond to your inquiry on this thread (http://www.jotform.com/answers/441687). Thank you for understanding.