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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My secure forms are not displaying properly in IE

    Asked by convenus on September 15, 2011 at 12:52 PM

    Hi - I have designed a secure form using HTTPS and have copied the embed code ticking the box to make it a secure form.

    When I try and open it in Firefox there is no problem and the form displays correctly with no security warning, however when I try Internet Explorer I get a security warning. If I select YES - to just download secure items the form will not display correctly - just thje header and footer and the background is very pale and connot be read.If I select NO then everything loads OK. I have used Jotform for a long time now and have onlu just encountered this problem - can you suggest any solutions or advise me if i am doing something wrong. Thanks very much.

     

    PS - I have just tried copying the embed code into iWeb and hosting on my own secure server and the form loads perfectly in all browsers - could it be to do with SSL certificates?? Look forward to finding out

    Page URL:
    https://www.jotform.com/convenus/3322610213

    Screenshot
    JotForm problem
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    JotForm Support

    Answered by NeilVicente on September 15, 2011 at 01:20 PM

    Hi,

    We are terribly sorry for this issue. I have forwarded this matter to our developers for rectification. We will let you know once this gets fixed, hopefully in the soonest time possible.

    Again, sorry for any inconvenience caused. Your patience and understanding are greatly appreciated.

    Thank you.


    Neil

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    Answered by convenus on September 15, 2011 at 01:34 PM

    Thanks Neil - look forward to solving the mystery!

    Kind regards

     

    Simon

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    JotForm Founder

    Answered by aytekin on September 18, 2011 at 06:22 AM

    Please use this for now:

    https://secure.jotform.com/convenus/3322610213

     

    You must edit the form and change the URL of the top image from www.jotform.com to secure.jotform.com

    Security certificate on www.jotform.com will not be available temporarily. Since moved to a service to protect against further DDoS attacks. 

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    Answered by Simon Richards on September 19, 2011 at 04:03 AM

    Thanks for your reply and efforts in getting the recent problems resolved - much appreciated.All is OK with everything but IE

    I will change the link but how long do you think it will take for the certificate to be recognidsed as i have dozens of links already listed in websites that will have the same issue.

    Also - will the above link work when you reinstate the SSL cert on the jotform.com server?

    Once again  thanks for your help.

    Kind regards

     

    Simon

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    Answered by convenus on September 19, 2011 at 04:46 AM

    Hi - have tried to change url to secure.jotform.com but now the header image appears but non of the form design elements such as backgrounds - this makes the text impossible to read - thgought I should update you. Thanks

     

    Simon

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    JotForm Support

    Answered by abajan on September 19, 2011 at 05:55 AM

    Hi Simon

    Currently, we cannot give a definite answer as to when the certificate will be issued.

    However, there's a free application I use when editing websites that makes the process of replacing chunks of content over multiple pages easy, especially when used in concert with Notepad++. It's a text blocks replacer and it can be downloaded here. Below is a screenshot:

     

    Actually, now that I think about it, Notepad++ by itself should suffice for your specific purpose. (Use the text blocks replacer for mulitple lines of text.)

    Hopefully, this info helps to reduce your workload.


    ~ Wayne

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    Answered by convenus on September 19, 2011 at 06:07 AM

    Thanks for getting back to me Wayne - not sure if i made it clear that these form links are hosted on a variety of client websites so impossible to change as one. My concern is that I do not have to advise them of a changed url only to change it again in av few days back to jotform.com

    Will the secure.jotform.com remain for ever so if I advise this url I can be sure it will work in the future.

    Also even using thjis we still get IE warning and no backgrounds are displayed.

    I appreciate that you are all up against it but I am trying not to alarm clients with too many changes so any help would be much appreciated. Thanks

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    Answered by yourstay on September 19, 2011 at 08:51 AM

    Just to update my previous question: I have now used jotform.net to open my form. I have embeded it as a secure form using iweb code on a seperate web page held on my own secure server with a valid SSL cert. When viewed in IE the header and footer are still blocked. Hope this helps track the issue. Look forward to the benefit of your wisdom!Thanks

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    JotForm Founder

    Answered by aytekin on September 19, 2011 at 09:04 AM

    yourstay: Please use secure.jotform.com instead of jotform.net when you need a secure form on your site. 

    convenus: Yes, secure.jotform.com will stay permanently. We are not sure when we will be able to serve the secure www.jotform.com, so a permanent change to secure.jotform.com right now is advised. 

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    Answered by yourstay on September 19, 2011 at 09:42 AM

    Great thanks - still cant get images to load unless I opt for downloading unsecure data in IE. Do I need to reload the images on the secure.jotform site to get this to work. Sorry to keep coming back but am sure once sorted it will all be fine.

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    JotForm Support

    Answered by abajan on September 19, 2011 at 10:14 AM

    Hi again Simon

    Sorry about the misunderstanding regarding the links being on multiple sites. I should have read your post more carefully. However, since Notepad++ normally saves sessions, it loads with all of the tabs that would have been opened in the last session. So, let's say you had several tabs open, each containing a page from a different website, and closed Notepad++. The next time you open it, all of those tabs will load, enabling you to change elements common to all of those pages in one shot. (See screenshot)

    To rectify the non-display of the header and footer images, try the following:

    1. Load form in the form builder and click its header image

    2. Click the Image Source button and change the first part of the address as shown:


    3. Do likewise for the footer and save the form


    Themed Forms and Forms with other Background Images

    To get background images on secure forms displayed, do the following:

    1. Load the form in question into the form builder and while on the Setup & Embed tab, click Preferences > Form Styles > Background

    2. Change the first part of the image's URL to http://secure.jotform.com. If on clicking the line, the background property vanishes, see Additional Instructions below.

    3. Close the Preferences and save the form.

     

    Additional Instructions

    There's a bug where when the background property is clicked, it is replaced with the six digit hex code:


    Do NOT click the color picker's OK button when that happens. Instead, do the following:

    1. Close the Preferences and refresh the form builder page to get rid of the annoyingly persistent box!

    2. Return to the Form Styles tab in the Preferences

    3. Open Notepad or some other plaintext editor and type the background value that is displayed in the Preferences. In other words, don't click the value or you'll be back to square one.

    4. In Notepad, change the first part of the URL section of what was typed to https://secure.jotform.com

    5. Select and copy [Ctrl+C] or cut [Ctrl+X] it from Notepad to your clipboard

    6. Now you can click the background value in the Preferences and when it changes to the hexidecimal color code, paste what was copied, close the Preferences and save the form.

    7. If necessary, refresh the form builder to get rid of the color picker.

    That deals with the background of the entire form. You will need to inject CSS to display other background elements in the form. For instance, secure forms having the Solid theme and whose fields' labels are to the top will need the following injected CSS rule:

    .form-label-top {
     background:url("https://secure.jotform.com/images/grad.png")
     repeat-x scroll 0 0 #aaa;
     }

    CORRECTION: It appears that there's no longer any need to enter a secure URL to get background images of themed forms to appear. It is also no longer necessary to inject CSS for backgrounds of other elements of themes to appear. As was the case before the recent DDoS incident (I think... so much stuff to remember :) the form builder now automatically takes care of that.

    Hopefully, this has helped to clear up some of the mystery as to why images are not appearing on secure forms.

    Cheers


    ~ Wayne

     

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    Answered by yourstay on September 19, 2011 at 11:30 AM

    Thanks for all your help Wayne - just tried using the generic jotform link and an embedded form on my secure server - both still display a security message in IE.

    Both display fine in Firefox - any suggestions before I change all my url links?

    Kind regards

     

    Simon

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    JotForm Founder

    Answered by aytekin on September 19, 2011 at 11:54 AM

    Change the URL for the image at the top. The security certificate for www.jotform.com is not working at this time. You should change this:

    https://www.jotform.com/uploads/convenus/form_files/AUDmeet_Header.gif

    To this:

    https://secure.jotform.com/uploads/convenus/form_files/AUDmeet_Header.gif

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    Answered by convenus on September 19, 2011 at 01:21 PM

    Many thanks to you all for your help - it took a few trys but all good now.

    Hope things are slightly quieter but thanks for your committment to getting it right!

    Simon

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    JotForm Support

    Answered by abajan on September 19, 2011 at 01:24 PM

    That's wonderful news, Simon!

    If there's anything else related to your forms with which you need help, be sure to let us know. We're always ready to help our clients get the most out of our product.

    Cheers


    ~ Wayne

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    JotForm Founder

    Answered by aytekin on September 20, 2011 at 09:07 AM

    Update about secure forms!

    1. We have fixed the problem on security certificate of secure.jotform.com, that should work properly on Windows Firefox now.

    2. We also have the new security certificate for www.jotform.com. So, that will also keep working.

    You can use either www.jotform.com or secure.jotform.com. Both options will work.

    Thank you for your patience.

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    Answered by JaneB on November 12, 2015 at 01:33 AM

    Some users are not able to see the header image in a current form, when using IE - can you let me know what I need to do? The form is at https://form.jotform.co/53151036624851
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    JotForm Support

    Answered by beril on November 12, 2015 at 07:44 AM

    Hi JaneB,

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    http://www.jotform.com/answers/703264