I just entered my credit card information to upgrade my account. But it still shows "Free" in the account settings.

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    smbowen
    Asked on September 15, 2011 at 12:58 PM

    Can you confirm that my account has been upgraded to allow a greater number of submissions?

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    allanftd
    Answered on September 15, 2011 at 01:10 PM

    Hi smbowen,

    I was able to check your account in our member database and I can see that it is currently upgraded to a Premium account. Please log out from your JotForm account and log back in again and see if the status is now changed.It may help to clear your cookies and cache as well.

    Thank you for upgrading your JotForm account!

    JOTFORM SUPPORT