Revision History: Form conditions has disappeared

  • 1mpact
    Asked on September 26, 2022 at 3:28 PM

    My Order Form suddenly had a TON of conditions that have completely DISAPPEARED rendering my form useless. I don't even know where to begin.

    https://form.jotform.com/212996119489169

    What would cause this and what is the fastest remedy?

  • 1mpact
    Replied on September 26, 2022 at 4:02 PM

    Can you revert me to a version from 24 hours ago?

  • Ryan JotForm Support
    Replied on September 26, 2022 at 5:19 PM

    Hello Andrea,

    Thanks for reaching out to Jotform Support. Have you checked your Revision History? If not, please do so. It's easy to do. Let me walk you through it:

    1. In your Form Builder, click the green circular arrow below your form's name.

    1664226747 633215bb045d8  Screenshot 10
    2. Browse the versions and review the changes. Click Revert to bring back the old changes.

    1664227106 633217225ba4d  Screenshot 21
    For more information, kindly check this link.

    Reach out again if you have any other questions.

  • 1mpact
    Replied on September 26, 2022 at 6:39 PM

    Thank you! That worked. What would be the cause of this happening? It's happened many times over where something just goes wonky out of nowhere. I'd like to prevent it in the future if at all possible.

  • Joshua_T JotForm Support
    Replied on September 26, 2022 at 9:30 PM

    Hello Andrea,

    Thank you for reaching out to Jotform Support.

    We apologize if you have trouble with this form. I understand that this is concerning. As of the moment, we are not yet certain of the reason why this has happened. But my best guess is that this is because of the cache filled up on your form.

    We recommend that you clear your form's cache at least once a week. You can clear your form's cache by following the guide in this article How to clear Form's Cache. You can also clear your browser\s cache by following the guide on this link Clear cache on Browser.

    Reach out again if you need any other help.