What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problems filtering auto email replies by subject

    Asked by RickGregory on October 08, 2014 at 12:26 AM

    I'm trying to create 1-Contact Us page where the customer selects from the subject menu list the reason for contacting us.  Based on the subject, the customer receives a specific email reply.

    For example - I have 2 subjects.  (1) General Comment & (2) Complaint

    If the customer selects Complaint, they get only ONE email auto reply..This is correct.  No problem.

    But I as the company get both the Complaint AND General Comment auto reply...why?

    In conditions this is what I have:

    Condition 1

    If Subject equals General Comment then send "Thank you for your comment."

    Condition 2

    If Subject equals Complaint then send "We received your complaint."


    Why am I as the company getting both auto replies?

    Page URL:

  • Profile Image

    Answered by jedcadorna on October 08, 2014 at 07:04 AM

    This is because you have 2 notification that doesn't have conditions, meaning that they will be sent no matter what the condition will be.

    To correct this choose "Add new action" to your condition and choose which notification will be sent to which email. Do this for both your auto response email that has a condition. You should now only receive one notification base on the selection.

  • Profile Image

    Answered by RickGregory on October 08, 2014 at 08:41 AM
    Thanks – that was ONE configuration I didn’t try.
    That worked…

  • Profile Image

    Answered by jedcadorna on October 08, 2014 at 09:49 AM

    You are welcome. Feel free to post a new question here http://www.jotform.com/contact should you have other questions.