Problems filtering auto email replies by subject

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    Asked on October 08, 2014 at 12:26 AM

    I'm trying to create 1-Contact Us page where the customer selects from the subject menu list the reason for contacting us.  Based on the subject, the customer receives a specific email reply.

    For example - I have 2 subjects.  (1) General Comment & (2) Complaint

    If the customer selects Complaint, they get only ONE email auto reply..This is correct.  No problem.

    But I as the company get both the Complaint AND General Comment auto reply...why?

    In conditions this is what I have:

    Condition 1

    If Subject equals General Comment then send "Thank you for your comment."

    Condition 2

    If Subject equals Complaint then send "We received your complaint."


    Why am I as the company getting both auto replies?

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    Answered on October 08, 2014 at 07:04 AM

    This is because you have 2 notification that doesn't have conditions, meaning that they will be sent no matter what the condition will be.

    To correct this choose "Add new action" to your condition and choose which notification will be sent to which email. Do this for both your auto response email that has a condition. You should now only receive one notification base on the selection.

  • Profile Image
    Answered on October 08, 2014 at 08:41 AM
    Thanks – that was ONE configuration I didn’t try.
    That worked…

  • Profile Image
    Answered on October 08, 2014 at 09:49 AM

    You are welcome. Feel free to post a new question here should you have other questions.