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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to let the customers can not submit, when they choose less than 5pcs

    Asked by groupsing on October 08, 2014 at 01:34 AM

    Dear sir,

     

    I have a problem, if i want to total quantity less than 5, the customer can not submit the form.

    And I used the paypal of payment tools on this form.

    How can I set rules?

     

    Thank you very much,

     

    Best Regards,

    Fung

    Page URL:
    http://www.jotformpro.com/form/42801342677960

    quantity problem label product tools
  • Profile Image

    Answered by jedcadorna on October 08, 2014 at 06:50 AM

    Hi Fung,

    I have tested your Jotform with quantity less than 5 and I was able to submit your Jotform. If your form is embedded to a website please share the URL so we can check.

    Here's my test.

    https://shots.jotform.com/jed/img/general/cannotsubmitiflessthan5.gif

     

  • Profile Image

    Answered by groupsing on October 08, 2014 at 10:18 PM

    Hi Jedcadorna,

    Thank you for helping, I am sorry thant i express wrong,

    Auctually, i want the form that the customers can not submit, when they choose less than 5pcs, I want they can buy more than 4pcs. thank you again.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on October 09, 2014 at 03:06 AM

    Hi,

    customer can not submit, when they choose less than 5pcs, I want they can buy more than 4pcs.

    May I inquire why we cannot just put five(5) as the lowest quantity available?

     

     

     

    If you set 5 as the lowest quantity for each dropdown selection, there will be no chance for the user to select less than quantity.

    Please tell us if this logic cannot work.

    Thanks.

     

  • Profile Image

    Answered by groupsing on October 09, 2014 at 05:46 AM

    Hi, but I only wanna the customer totally( 3 product ) buy less than 5, not only one product buy less than 5.

    thank you very much!

  • Profile Image
    JotForm Support

    Answered by jonathan on October 09, 2014 at 07:24 AM

    Hi,

    I apologize, but there must be a misunderstanding on how your jotform http://www.jotformpro.com/form/42801342677960 works.

    As is now, you can select ONLY 1 product each time.

    You cannot select multiple product (example select both BM and HP)

    Since you can only select 1 product every time, then the Quantity should be at least 5 to be able to submit/pay.

    --

    But maybe you wanted to have multiple selection instead? like this..

    http://www.jotform.me/form/42813409664458

     

    Unfortunately, calculation condition does not work with payment tool..

    So, at the least, the minimum quantity that can be allowed is 2 for a total of 6 at minimum

    I you test my jotform, you will notice the 2 is the lowest quantity you can select to allow submission.

    Please tell us if there is more we can help you with.

    Thanks.

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on October 09, 2014 at 07:28 AM

    By the way, you can still achieve what you want (the calculation condition of total) by doing it outside the payment tool.

    Check this user guide http://www.jotform.com/help/259-How-to-perform-calculation-in-the-form

    You ca use the regular dropdown list field for the Quantity and you can use it to Calculate if Total is already 5.. 

    I'll also create a demo form for this. I'll get back to you quickly.

     

    Thanks.

     

     

  • Profile Image
    JotForm Support

    Answered by jonathan on October 09, 2014 at 07:43 AM

    Hi,

    Please test this jotform http://www.jotform.me/form/42813409664458

    Tell us if this can work for you.

    Thanks.

  • Profile Image

    Answered by groupsing on October 09, 2014 at 11:00 PM

    Hi,

     

    Thank you for you helping, but I have one more questions.

     

    When I follow your teaching, I can't make the submit button is though Paypal to finish payment.

     

    Many Thanks

  • Profile Image
    JotForm Support

    Answered by jonathan on October 10, 2014 at 07:55 AM

    Hi,

    That is because the test paypal account I used was a non-existing account.

     

    I suggest you instead clone the test jotform http://www.jotform.me/form/42813409664458

    Follow this user guide

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    After you have cloned the form, you can open it in your own form builder. You can replace then the Paypal account to your own and you can test the actual payment.

     

    Hope this help. Inform us if you need more assistance.

    Thanks.

     

     

     

  • Profile Image

    Answered by groupsing on October 10, 2014 at 10:45 PM

    Hi,

    Thank you for your supporting, my form is okay now by clone your form.

    Auctually, I want to know how to make the submit can link to paypal website when the user click it?

    as the before, I can use Paypal of payment tool to creat the link, but now...is different before.

    or can you teach me how to change the paypal account on the form?

    Thanks Again

  • Profile Image
    JotForm Support

    Answered by jonathan on October 11, 2014 at 05:01 AM

    Hi,

    I created a separate post for your next question here http://www.jotform.com/answers/441606

    We will attend to it separately.

    Thanks.