What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem sur formulaire - FRANCE - URGENT

    Asked by EARCPARIS on October 08, 2014 at 03:37 AM

    Bonjour,


    Nous avons créé plusieurs formulaires sur votre éditeur et souscris à une formule premium. Cependant, nous constatons un problème sur le formulaire nommé « Formulaire d'inscription ». Depuis chez nous, tout fonctionne normalement. Nous l’avons mis en ligne sur notre site depuis bientôt un mois, et personne ne s’inscrit. Nous recevons des mails de personnes qui disent ne pas parvenir à soumettre le formulaire.


    Il est impératif pour nous de régler le problème rapidement, notre période d’inscription programmée est limitée et à déjà débutée !


    D’après vous, d’où le problème peut-il venir ? Comment corriger ce disfonctionnement ?


    Merci par avance.
    Cordialement,


     EARC
    Cyril GONNON & Samuel BORNENS

    Page URL:
    http://www.earc-paris.com/earc#!formulaire-musicien-inscription/c1rdy

    problem site
  • Profile Image
    JotForm Support

    Answered by Charlie on October 08, 2014 at 08:29 AM

    Hi,

    I've translated your post, and what I understand is that your applicants or customers filling up your form can't make a successful submission?

    I cloned one of your forms, here's the link, I tried the form and I received an email notification.

     

    If your customer or applicants are having problem, please provide us a couple of details like error messages and screenshots, that would help us a lot.

    You may also want to check this article link, Email Problems.

    I also checked the email you're using and it is not in the bounce list. 

     

    Let us know if the problem still persist, we will wait for your response.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Charlie on October 08, 2014 at 08:32 AM

    Also, just to add. The problem might also be the way you embed your code in the website.

    Please check this article or tutorial link, which form embed code to use.

    Hope this helps.

    Thanks.