Submission data getting deleted after uploading pictures

  • jadasecrest3
    Asked on September 26, 2022 at 6:43 PM

    when people are trying to upload pictures to my new client form it erases all the other information that they have already put in

  • Israel JotForm Support
    Replied on September 26, 2022 at 9:39 PM

    Hello jadasecrest3,

    Thanks for reaching out to Jotform Support. I'm sorry you're having trouble with this. I have tested the cloned version of your form, however, I could not replicate the problem all the information I provided was not deleted after uploading an image. Checkout the screencast below:

    1664242609 633253b10556b 0351354411 Screenshot 10

    1664242641 633253d10c70d  Screenshot 21

    I've cleared your form cache as this helps fix temporary issues. Can you please test your form to see if it makes any difference?

    Give it a try and let us know how it goes.