Email Responses Missing Information

  • Profile Image
    Mear
    Asked on October 08, 2014 at 10:12 AM

    Hi there,

    When the person that fills out the Jotform receives their confirmation email that I've received it, it's missing all of the information under the "Marketing & Promotion" and "Additional Social Media Plan". In the confirmation email I receive, all that information is in there, just not in the email they receive. Can you let me know what I'm missing?

  • Profile Image
    Charlie
    Answered on October 08, 2014 at 11:22 AM

    Hi Mear,

    Upon checking your account and form. There might be some problem with the content of the email notification. Please check the steps below.

    1. Email notification for the customer or form user

     

    They have a different label tag.

    Originally:

    Marketing & Promotion {marketingamp19}

    When you click the form field on the right side to re-add this will show:

    {marketingAnd}

     

    I tried filling in the form and making a submission. This is what I received:

     

    I hope this helps. Let us know if you need further assistance.

    Thank you.