What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Responses Missing Information

    Asked by Mear on October 08, 2014 at 10:12 AM

    Hi there,

    When the person that fills out the Jotform receives their confirmation email that I've received it, it's missing all of the information under the "Marketing & Promotion" and "Additional Social Media Plan". In the confirmation email I receive, all that information is in there, just not in the email they receive. Can you let me know what I'm missing?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on October 08, 2014 at 11:22 AM

    Hi Mear,

    Upon checking your account and form. There might be some problem with the content of the email notification. Please check the steps below.

    1. Email notification for the customer or form user


    They have a different label tag.


    Marketing & Promotion {marketingamp19}

    When you click the form field on the right side to re-add this will show:



    I tried filling in the form and making a submission. This is what I received:


    I hope this helps. Let us know if you need further assistance.

    Thank you.