Email Responses Missing Information

  • Mear
    Asked on October 8, 2014 at 10:12 AM

    Hi there,

    When the person that fills out the Jotform receives their confirmation email that I've received it, it's missing all of the information under the "Marketing & Promotion" and "Additional Social Media Plan". In the confirmation email I receive, all that information is in there, just not in the email they receive. Can you let me know what I'm missing?

  • Charlie
    Replied on October 8, 2014 at 11:22 AM

    Hi Mear,

    Upon checking your account and form. There might be some problem with the content of the email notification. Please check the steps below.

    1. Email notification for the customer or form user

    Email Responses Missing Information Image 1 Screenshot 30

     

    They have a different label tag.

    Originally:

    Marketing & Promotion {marketingamp19}

    When you click the form field on the right side to re-add this will show:

    {marketingAnd}

     

    I tried filling in the form and making a submission. This is what I received:

    Email Responses Missing Information Image 2 Screenshot 41

     

    I hope this helps. Let us know if you need further assistance.

    Thank you.