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  • Profile Image

    We receive emails with no form content

    Asked by gwcd on October 08, 2014 at 01:53 PM

    When someone submits a form we receive an email -as we would like to - but the mail is empty ?!

    Page URL:
    http://colordigital.com/index.php/de/farbkarten/bestellformular

    Emails content email
  • Profile Image

    Answered by Ben on October 08, 2014 at 04:31 PM

    Hi,

    I took a look at your jotforms and they seem to be properly set.

    Since you have given us the link to the jotform that does not have any submissions made for it I presume that you mean that you got empty email notification from the other jotform instead.

    Now can you please tell us if the jotform in questions is "ColorDigital Bestellformular" and if the issue is with "Notification" email or with "Benachrichtigung 2"?

    I suggest testing the email notifications by pressing the Test Email button to make sure that you are getting your notifications sent to you.

    This will however only send a notification to the email registered with the account, not to the email(s) set in the notifications.

    Best Regards,
    Ben