What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Auto Responder email setup

    Asked by pencolrx on September 15, 2011 at 04:13 PM

    I would like to be able to edit what email the auto responder goes to. It allows me to set it up to say where its coming from but not where its going to... I need to customize all both from and to - not just one or the other as seen in notification  and autoresponder set up areas...



    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 15, 2011 at 05:33 PM


    In the autoresponder set up, you have the form fields as options for the recipient because autoresponders are supposed to be sent to people who have completed a form. That is the reason why an email field is always set as default recipient. Of course, you are free to change it to another field but it would be useless if the user enters a non-email address to the field you chose as recipient.

    Same goes for the Notification's Sender Name and Sender E-mail. The options are fields in the form as well.

    You can use this fact to your advantage by inserting a hidden box in your form, setting a default value, and then using that hidden box field as the sender name/email for notification or recipient email for autoresponder.



    Hope you find this information useful. Kindly let us know if you have further questions about this topic. Thanks!


  • Profile Image

    Answered by pencolrx on September 19, 2011 at 02:04 PM

    Thank you for the options!

  • Profile Image

    Answered by brx250 on September 19, 2011 at 11:46 PM

    Hi there,

    We're glad you've sorted things out already. If you have any other questions, please feel free to contact us again. 

    Thank you for using JotForm.


    Albert  JotForm Support