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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some fields (attachments) in email are not being sent

    Asked by jtate on October 08, 2014 at 03:17 PM

    I setup a form that I wish for the user to attach files in the form and we receive them to our email. The form works but we are not getting some attachments. Some of the sections of the form is working and others are not sending the attachments. Please review the form and advise. Thank you.

    Page URL:
    http://agencymarketingmachines.com/ramm

    Screenshot
    email sections review
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    Answered by jtate on October 08, 2014 at 03:23 PM

    It works on some of the sections but not on all. Here are the sections that it is not working:

    Social Media Post
    Email
    Client/Prospect Update
    Office Location
    Community Cause
    Video Upload
    Printing
    Website Modification
    Other Request

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    JotForm Support

    Answered by Kiran on October 08, 2014 at 09:20 PM

    I believe that you are referring to the form http://www.jotformpro.com/form/42795962516972 

    I see that the form is having more file upload fields than the supported number. Each JotForm can contain upto only 25 file upload fields and the following upload fields will get dropped. This is the reason that the file attachments are not being sent to email.

    This issue can be resolved by allowing the file upload field to multiple files. 

    User will not be able to submit the form until the file upload is completed.

    Hope this information helps. Please let us know if you need further assistance. We will be happy to assist you.

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    Answered by jtate on October 08, 2014 at 10:57 PM

    Ok. I will try this. FYI - most people will not understand how to upload multiple files. It would be easier for them to just click on multiple buttons like we have the form setup originally. I will have to add a good amount of description for them to understand. Thank you.

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    JotForm Support

    Answered by Welvin on October 09, 2014 at 07:24 AM

    Single and Multi-Upload should be recognizable when clicking on it and when adding files. Well, an explanation should also help.

    I would also suggest re-creating your form notification email. First, delete the current settings: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder. Second, re-create it: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    Thank you!

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    JotForm Support

    Answered by Charlie on June 29, 2016 at 09:28 AM

    Hi,

    We are pleased to inform you that you can now have the file uploads as attachments in your email alerts. You can learn more about it on this blog post https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments  

    We hope you will like it.

    Thank you.