Inventory Widgets Blacked Out

  • KatJordan
    Asked on September 27, 2022 at 5:18 PM

    Several of the inventory widgets on the form as showing as blacked out with the message "We cannot complete your request". I have already tried clearing my cache, closing the browser and accessing the form in incognito mode, and still encounter the same issue. How can this be fixed?

    Jotform Thread 4405066 Screenshot
  • Afzal JotForm Support
    Replied on September 27, 2022 at 6:49 PM

    Hi Kathryn,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same problem. When I looked at your form, I saw that the Quantity range wasn't configured correctly, as shown by my colleague previously. Let me show you how to fix it: 

    • Click on the Inventory Widget and select the Wand icon (Widget Settings) on the right.
    • Under the Quantity Range, type 1-20 and click on Update Widget.

    1664318806 63337d562aeea  Screenshot 10

    Please give it a try and let us know how it goes. 

  • KatJordan
    Replied on September 28, 2022 at 9:50 AM

    That does seem to be the issue, however, when trying to edit the widgets to change the Quantity Range, it will not save the update. In clicking the "Update Widget" nothing occurs. However, when I create a new Inventory widget, I can set it up as it should be. Is there any reason why the widgets would not allow me to make the changes?

  • Jovanne JotForm Support
    Replied on September 28, 2022 at 10:10 AM

    Hello Kathryn,

    This issue should be resolved now. s. Can you try it again and see how it goes? If you run into the same problem again, let us know and we'll do some more testing to see what's going on. 

    Please let us know if you need further assistance on this matter.

  • KatJordan
    Replied on September 28, 2022 at 11:03 AM

    Thank you, it seems to be working now.