What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Coupon Code: Price does not change in IE8

    Asked by tofecjamal on October 08, 2014 at 05:50 PM

    This post is an addendum to my immediately previous post regarding a form with a "Coupon Code" not working in IE but working in Chrome and FireFox...

    I cloned the form and eliminated the "Coupon Code" entirely, posted online at http://www.e-letterhead.com/realty/vbc/order.html and it DOES work in IE8 sooooooo, there is definitely a problem in IE when a "Coupon Code" field is added... it accepts correct input and returns a "Valid Code" message under input field but does NOT update price, either where referenced in the Product field NOR on the PayPal page it directs to... only direct PayPal page with INCORRECT amount AFTER an ERROR message is returned on Form.  If you click out of pop-up error message, EVENTUALLY (after "thinking" a long time), one is redirected to PayPal page with INCORRECT dollar amount to pay (Coupon NOT applied).

    Online form WITH Coupon Code located at http://www.e-letterhead.com/realty/vbc/ordernow.html


    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 09, 2014 at 12:19 AM

    Hello tofecjamal,

    I did check your web page in IE 8 (developer tools) and I ma unable to replicate the issue you are having. The coupon code feature works fine in IE8 and updates the price. Please check the screenshot below:

    I would suggest you to please test your form once again and get back to us if the issue persists. You may also like to share a screenshot of the issue and we will take a look. The following guide should help you upload image in your forum post:  https://www.jotform.com/answers/277033 

    Thank you!