Please un - suspend my account

  • Courtney
    Asked on September 28, 2022 at 4:16 AM

    Yes I would like to proceed with you deleting the form that has suspended my account and to have my account back up and running please

    Kind Regards,

    Courtney

  • Joshua_T JotForm Support
    Replied on September 28, 2022 at 4:31 AM

    Hi Courtney,

    Thank you for reaching out to Jotform Support.

    We understand that you want to delete the form that causes your account to be suspended. Please allow me time to look into this. I will circle back once I have an update.

    Thank you.





  • Joshua_T JotForm Support
    Replied on September 28, 2022 at 4:53 AM

    Hi Courtney,

    Thank you for patiently waiting.

    We have removed the field in the form that collects credit card information using the basic form elements which is a violation of our Terms of Use. We also reactivated your account. You can now log in.

    Give it a try and let us know how it goes.