What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cant log in to my account

    Asked by Kenneth Malcolm on September 15, 2011 at 10:54 PM

    Hi I have a jotform embedded on my website contact page at www.kgmphoto.com that goes to my kgm@kgmphoto.com email adress. the form id is :11795100470

    UI want to change the form and I'm trying to log in to my account or even reset the password but it doesnt recognize my email. I've tried other emails i use but it still wont recognize me. Can you tell me the email address associated with this form?

    Hope you can help


    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on September 16, 2011 at 01:26 AM

    Hi Kenneth,

    This form was created using a guest account it is based on browser cookies.
    Generally these forms are not kept for long, once the browser cachec and
    cookies are deleted forms would be removed as well.
    You need to be a registered user in order to save forms in an
    account which can be accessed from time to time to make changes.

    For now what you can do is to register an account with JotForm using the
    following email address kgm@kgmphoto.com, this is the email address
    used in the guest account. You should see something like this on the left
    side when you go to JotForm website:


    Just create an account by clicking the button and use your own email address.
    Your guest account will be automatically merged with this newly created account.

    Hope this helps, let us know if you have additional questions.