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  • Profile Image

    Sending email autoresponders based on the conditional logic

    Asked by mwmsd on October 09, 2014 at 10:43 AM

    Hi everybody,

    I want to send different autoresponders based on payment types.

    If a person pays by Check, he/she will get a specific auto responder.

    I have created the auto responder and set the conditions on the Submit button.

    It only worked one time. It doesn't work after that even if the condition is met. It goes back and sends the general auto responder. 

    Could you please check?

    I appreciate your help.

    Page URL:
    http://form.jotformpro.com/form/42734482746967

    autoresponders email autoresponder logic conditions email conditions
  • Profile Image
    JotForm Support

    Answered by Welvin on October 09, 2014 at 11:52 AM

    Hi,

    This our guide for that method: https://www.jotform.com/help/167-How-to-send-to-a-specific-email-address-based-on-a-selection.

    The conditional logic of the form is actually correct. However, you have a regular autoresponder email which is not assigned to a conditional logic, check the following screenshot:

    So whether Check or Credit Card, this autoresponder will be delivered to the submitter. You can delete this settings if you don't need it there: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    Thank you!

  • Profile Image

    Answered by mwmsd on October 09, 2014 at 12:05 PM

    I do need both responders. One for those that will pay by check, and the regular one for those that will pay by credit card.

    I do not want people that pay by check to get two responders.

    Do I need to set conditions for the regular one?

     

  • Profile Image
    JotForm Support

    Answered by Welvin on October 09, 2014 at 12:15 PM

    Hi,

    Yes, you should add a conditional logic for the other autoresponder and point it when Credit Card is selected. When you leave it that way, that will be delivered as regular autoresponder, whether Check or Credit Card payment.

    Thank you!

  • Profile Image

    Answered by mwmsd on October 09, 2014 at 02:28 PM

    Thank you so much for your help!

    Now I'm not getting notification emails. I get submission confirmation emails only.

    http://form.jotformpro.com/form/42734482746967

     

  • Profile Image

    Answered by Ben on October 09, 2014 at 04:44 PM

    Hi,

    I took a look at your jotform and your "Check payment responder" does not have the sender field set, so it is not sent. Please change it to noreply@jotform.com and test it out by submitting your jotform again.

    Do let us know if you have any further questions.

    Best Regards,
    Ben