What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am done using my form and no longer need to purchase a premium package. Every time I go to click cancel the link says it is invalid.

    Asked by Louisville2006 on September 15, 2011 at 11:28 PM
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    JotForm Support

    Answered by mliz on September 16, 2011 at 01:44 AM

    Hi Louisville2006,

    You can cancel the subscription via Paypal since this is the payment
    method used.

    To do this:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again.
    But your account will stay Premium until the time you have paid for expires.

    Hope this helps, let us know if you have questions.

    Regards,
    Mliz