PDF form filling and generation

  • David_dave204
    Asked on September 28, 2022 at 10:25 PM

    Hi, I need help converting Autralian Tax File Number declaration and Superannuation Choice forms into an online form and then using the form to compelte the PDF. I hope this makes sense. I have tried importing the PDF's but it doesn't work. I have oploaded one of the forms as an example


    Cheers,

    Dave

  • nazliyildiz Database Administrator
    Replied on September 29, 2022 at 7:23 AM

    Hi David,

    Thanks for reaching out to Jotform Support. It is easy to convert your form to fillable PDF format. Let me show you how:

    • In your My Forms page, click on Products on the top-right side of the page.
    • Click on PDF Editor.
    • Click on Fillable PDF Forms.
    • Click on Create a fillable PDF form.
    • Click on Import Pdf Form.
    • Click on Upload PDF Form and select your form’s pdf file.

    1664450509 63357fcd8f9af  Screenshot 10

    That’s it. Now, you can send your form to your users in fillable PDF format. 

    We also have a guide about Jotform Fillable PDF Creator with All Points that you can check out.

    Let us know if there’s anything else we can help you with.

  • David_dave204
    Replied on October 4, 2022 at 9:03 PM

    Hi,


    When uploading the PDF form I am getting the following error: "We're unable to read this PDF file. Please upload another PDF form."


    Cheers,

    Dave

  • Israel JotForm Support
    Replied on October 5, 2022 at 12:39 AM

    Hello Dave,

    Thanks for getting back to us.  I'm sorry you're having trouble with this. Could you please upload your PDF somewhere (e.g. Google Drive, Dropbox) and share a link with us? We would like to try the import from our end.

    Once we hear back from you, we'll be able to move forward with a solution.



  • David_dave204
    Replied on October 5, 2022 at 1:10 AM
  • Collin_S
    Replied on October 5, 2022 at 6:12 AM

    Hi David_dave204,

    Thanks for reaching out to Jotform Support. We’re sorry you're having difficulties with this. ​​I tested your form and had the same issue, so I created a ticket and escalated this to our Developer team.

    Although we don't know exactly when the issue will be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

  • David_dave204
    Replied on October 7, 2022 at 3:46 PM

    Hi,


    Just checking in to see if the devs have made any progress with this?


    Cheers,

    Dave

  • Raphael_V
    Replied on October 7, 2022 at 6:30 PM

    Hi Dave,

    Thank you for patiently waiting. Unfortunately, I don’t have an update yet. I know that it’s taking some time to resolve and that is very stressful. I’ve marked this as a Priority and reached out to our Developer Team again. 

    We’ll let you know as soon as there is an update. Thanks for your patience and understanding.

  • David_dave204
    Replied on November 6, 2022 at 1:17 AM

    Hi, Are the development team still working on this? Are there any other alternatives?

  • Rose JotForm Support
    Replied on November 6, 2022 at 5:03 AM

    Hi Dave,

    As an alternative, I tried to upload the PDF documents as Jotform Sign Document but it was not adding the fillable fields.

    We still have not heard from the Developer Team. I have once again reached out to them. We will get back to you on this ticket as soon as we hear from them.

    We appreciate your patience.

  • burak JotForm Developer
    Replied on November 6, 2022 at 12:11 PM

    Hi Dave,

    I'm sorry for the inconvenience you have.

    Upon checking, I can confirm that we can't currently support some features of your PDF documents. It seems your documents have some logic and execution inside possibly related with the "State/Territory" dropdown and custom confirmation dialog after pressing "Reset Form":

    1667752831 6367e37fcdc1b Screen Shot 202 Screenshot 10

    However, I believe it can work without the button set and dropdown state selection. After a successful import you can add/reconfigure those functionality:

    1667753985 6367e801a32e0 Screen Shot 202 Screenshot 21

    And for the state selection:

    1667754332 6367e95c18df8 Screen Shot 202 Screenshot 32

    Please try and let us know how it goes if you'd be able to remove those features, if possible.

    In the meantime I'm turning this ticket to a feature request. Please notice we can't provide you an ETA regarding when/if the feature is implemented/supported.

  • Dave
    Replied on November 6, 2022 at 4:32 PM

    Hi Burak,


    Just to confirm, Will I need to edit the form before I import to Jotforms?

  • Cecile JotForm Support
    Replied on November 6, 2022 at 6:36 PM

    Hello Dave,

    Yes, so that you may finally import the PDF successfully. As mentioned by our backend team, the logic and execution inside possibly related with the "State/Territory" dropdown and custom confirmation dialog after pressing "Reset Form" is what causing the issue.

    Let us know if you have any other concerns.