What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving email notifications from my order form on my website

    Asked by limu on October 09, 2014 at 04:22 PM

    i am not receiving emails from my order form on my website...any thing I'm doing wrong? 


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    JotForm Support

    Answered by BDAVID on October 09, 2014 at 06:33 PM

    Have you checked your spam folder? I checked the email notification of your form, http://www.jotform.us/form/23317421887154, and it is properly setup, also the email address is not in our bounce list. Please try the following:

    1) You may white-list our domain names. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    2) You can delete the current email notification and create another one.

    3) If any of those did not work, another good solution would be to use Mandrill SMTP to send emails. Please check this guide to help you set it up: https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps you, let us know what happens, and if you need further help, we will be glad to assist you.