Pending submissions with incomplete payments

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    Asked on October 09, 2014 at 05:12 PM


    Ive just realised that if a payment doesn't go through within 30 days its deleted. How can I find out this information to inform my customer this has not gone through?



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    Answered on October 09, 2014 at 07:09 PM

    Do you mean to ask to view the submissions that the payments didn't come through? If so, you can view the incomplete payments from the submissions view. Please go through the guide on Viewing-Incomplete-Payments that can help you with this. Also, FAQs on Paypal-Incomplete-Payments can provide you additional information.

    Hope this information helps. Please get back to us if you need further assistance. We will be happy to assist you.