What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pending submissions with incomplete payments

    Asked by LQAEvents on October 09, 2014 at 05:12 PM


    Ive just realised that if a payment doesn't go through within 30 days its deleted. How can I find out this information to inform my customer this has not gone through?



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    JotForm Support

    Answered by Kiran on October 09, 2014 at 07:09 PM

    Do you mean to ask to view the submissions that the payments didn't come through? If so, you can view the incomplete payments from the submissions view. Please go through the guide on Viewing-Incomplete-Payments that can help you with this. Also, FAQs on Paypal-Incomplete-Payments can provide you additional information.

    Hope this information helps. Please get back to us if you need further assistance. We will be happy to assist you.