What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google integration is not working for neither of the two jotforms

    Asked by buzzelli on October 09, 2014 at 05:30 PM
    and google spreadsheet intergration are not working for either of my forms.



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    JotForm Support

    Answered by Charlie on October 09, 2014 at 07:38 PM


    Upon checking your account please do make sure that the email notification and autoresponder are properly setup.

    Here are tutorials or guides that might help you:

    Setting Up Email Notifications

    Creating a Form Autoresponder

    Notification/Autoresponder Email Details


    For the Google Spreadsheet, it seems to work in my end. I'm receiving the submissions immediately.

    Please re-integrate the Google spreadsheet after properly setting up the email notification.

    Here's a guide that might help you:

    Google Spreadsheet integration


    I hope this helps. Let us know if you need further assistance.

    Thank you.

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    Answered by buzzelli on October 13, 2014 at 11:11 AM
    I am following the exact steps on the google spreadsheet and I keep getting
    to the "creating your spreadsheet" part and it is failing. I have already
    authenticated my google account.
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    Answered by buzzelli on October 13, 2014 at 11:51 AM
    [image: Inline image 1]
    My screen always ends up going here next:
    [image: Inline image 2]
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    JotForm Support

    Answered by Welvin on October 13, 2014 at 01:44 PM

    Unfortunately, our support forum cannot accept inline image attachments so please put it as a link instead. You can use image hosting services like http://imgur.com/. Then you can put it to this forum by following this guide: http://www.jotform.com/answers/277033.

    Thank you!

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    Answered by buzzelli on October 16, 2014 at 03:11 PM
    None of these solutions helped. Can I talk to someone on the phone?
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    JotForm Support

    Answered by Welvin on October 16, 2014 at 04:14 PM

    Unfortunately, we don't offer a support over the phone. Please use this thread instead. My last reply was related to how you can add a screenshot to this support forum. I'm not giving yet my solution for this problem.

    Did you try re-integrating the form again to Google Spreadsheet? Does it have the same result? Please try using another browser. Also make sure to delete your browsing preferences before doing the integration, including your browser cache and cookies for Jotform.

    Thank you!