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    Authorize.net integration: Test integration fails for Authorize.net on my jotform

    Asked by kriscarter on October 09, 2014 at 11:00 PM

    Hi,

    I'm trying to create an Authorize.net payment form for a non-profit.  It looks pretty straightforward, but when I enter the API Login ID and the Transaction Key and then click Test it comes back with an error.  Does that mean that it isn't working, or is there something wrong with this little test script?

    Thanks in advance for your help.

    Kris Carter

    EducateMe.org

    kcarter@educateme.org

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    JotForm Support

    Answered by ashwin_d on October 10, 2014 at 07:47 AM

    Hello Kris,

    Do you mean to say that you clicked on the "Test Integration" button of authorize.net payment question?

    If you see an error message than it means that either the "API Login ID" and "Transaction Key" is not correct. Please ensure that you input correct authorize.net credentials.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by kriscarter on October 10, 2014 at 09:31 AM
    Yes, that's exactly what I did. I even copied and pasted the API Login ID and Transaction Key directly from the Authorize.com site. The one I copied was the live Authorize.net API Login ID and Transaction Key. Is it possible I should use the Sandbox ID and Key, since they are not live?
    Also, I'm trying to figure out how to get back to this beginning part of the Payment Wizard to input a different API Login ID and Transaction Key. Can you tell me how to do that without creating an entirely new form each time?
    Kris Carter
    Managing Director
    EducateMe, Inc.
    Phone: +1.202.656.5566
    Mobile: +1.202.744.4477
    Skype: kris.carter123
    www.educateme.org
    ...
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    Answered by Ben on October 10, 2014 at 09:45 AM

    Hi Kris,

    Yes, that is correct you should have used the API login ID and the Transaction Key that was given to you for the testing - Sandbox keys.

    Once you add them and click the test integration (while it is set in sandbox mode) you should be able to connect.

    You can see here a step by step guide, including how you can access the wizard without removing the old widget. To give you a quick answer about that is to use the Wizard Wand in the right corner of the widget after clicking on it (photo 1 in the guide bellow).

    This is the guide: How to Test Authorize.net Payment Tool on Sandbox Mode?

    Do let us know if you have any further issues with this or if you have any further questions.

    Best Regards,
    Ben

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    Answered by kriscarter on October 10, 2014 at 09:51 AM
    That's very helpful Ben. I will try this.
    Kris Carter
    Managing Director
    EducateMe, Inc.
    Phone: +1.202.656.5566
    Mobile: +1.202.744.4477
    Skype: kris.carter123
    www.educateme.org
    ...
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    Answered by Shadae on October 10, 2014 at 09:58 AM

    Hi Kris,

    On behalf of my colleague, you are welcome.

    We look forwarding to hearing from you regarding the outcome of testing the integration.

    Thank you for using JotForm!