Jotform PDF is not received

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    chartierm
    Asked on September 29, 2022 at 12:54 PM

    For whatever reason we have been having issue with our jotforms not being emailed and when I try to access the inbox it wasn't working either.

    Thanks

    Monica

  • Profile Image
    Raymond
    Answered on September 29, 2022 at 01:51 PM

    Hi Monica,

    Thanks for reaching out to Jotform Support. I checked your Temporary Bus Stop Change Request Form 22-23 and can see that the PDF attachment is enabled. When I saw our email logs, I found that the attachment has been sent as a download link. This sometimes happens when the file can't be attached for some reason or if it's more than 5MB in size.

    1664473779_6335dab3d3407_

    This typically solves itself but if the same thing happens again, let us know and we'll do some testing to see what's going on. I've also cleared your form's cache. Feel free to test your form and see how it goes.

    Keep us updated and let us know if you need any help.