What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are currently not receiving forms to our email or to our jotform account. Is everything okay with the site?

    Asked by ProductionServices on September 16, 2011 at 03:15 PM

    Forms have been submitted by customers but we are not receiving them. Productionservices@sbts.edu is our email just in case you need to contact us.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by mliz on September 16, 2011 at 10:58 PM

    Hi there,

    We had a problem with a  DDoS attack that required changes on our IP addresses.
    The services should be back up and running and forms should be back to normal at
    the moment.


    If you or your form users are having problem accessing www.jotform.com because
    of DNS cache, you can:

    1. Use www.jotform.net to access your account
    2. Use form.jotform.com to link to your forms.
    You may follow this format, http://form.jotform.com/form/<11-digit Form ID>

    Please accept our apologies for any inconvenience.

    Regards,
    Mliz